Customers across the globe are showing a strong preference for using self-service portals to solve their problems or educate themselves. The insurance industry is no exception to this trend: policyholders prefer to handle their insurance […]
Jonathan Sharp, CEO, Britannic, takes a look at how well insurance brands know their customers. Many companies are frustrated that they have implemented the latest technology to improve their customers journey, and some are still […]
Cyber risks are increasing as more of the global economy shifts to digital payments, AI decision-making and automated processing of admin. That increases the chances of hackers stealing data, or worse still your identity. Zurich […]
Canopius Group, a leading global specialty (re)insurer, has announced the launch of its Cyber Incident Management Team (“CIMT”), available to all Canopius cyber policyholders worldwide with immediate effect. The service provides comprehensive support to insureds […]
It is an undeniable truth that a digital insurance brand in possession of a wonky chatbot, is in need of call centre. Even if only occasionally, or during out of office hours. The call centre […]
Court Case report from The Insolvency Service; Yorkshire-based boss of finance company found guilty of fraud, false accounting and forgery after abusing millions of pounds of investors’ money to buy racehorses and fund other businesses. […]
This piece is by Sat Sanghera, Chief Executive, IPI, and it looks at the rising customer expectations in a digital age. Contact centre responses can all the difference to your brand rating. Digitalisation has created […]
OK, it’s Belgium which is a small car market, but the trend is similar to the UK; people are covering fewer miles and keeping their cars for longer as new cars such as battery powered […]
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