Flood Claim Specialist News: Auger Appoints New Head of Training

Specialist for the UK insurance industry Auger has appointed Iain Jones to lead a pioneering new training initiative for its growing team.

Auger’s longest serving engineer at 17 years, Iain has become lead trainer for a range of practical as well as theory and technical skills which can all be conducted on site at the company’s headquarters.

Auger – which has expanded its national team to more than 70 engineers – has developed its own dedicated Academy to train engineers in drainage and water mains claims services.

Iain said: “Having a dedicated site for practical training provides the scope to develop the technical skills which – coupled with first class premises to teach the theory behind it – enables us to deliver a level of training and development that is unrivalled in this industry.

“The quality of training we can offer means all of our engineers are working to a consistently high level and achieving best practice for our customers.”

Auger is developing the area around its headquarters at Wallasey, Wirral, to turn it into a practical working space to take trainee engineers through the whole process of theory and practical learning.

Entry-level engineers cover skills including drainage investigation, on-site safety, water mains drainage and drain repair with opportunities to progress to lead engineer.

Auger provides an unrivalled direct labour model for insurers in drainage and water mains claims with its UK-wide network of engineers.

Training under the Academy includes partnering engineers with senior staff, supported by industry-leading software tools and apps which allow staff to file information and reports quickly and easily from wherever they are in the UK.

The Auger Academy also provides learning for school leavers and graduates joining Auger who may be working in other fields at the company’s headquarters including surveying, accounting and IT.

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