The claims sector is undergoing a rapid transformation, with AI powering automated systems, drone footage assessment, outsourcing on vehicle data gathering tech, plus photo, GPS, braking force & more incident evidence via on-board telematics systems. There are regulatory changes ahead for PI claims in the UK, plus more powerful changes in Commercial Lines and Employer Liability in developing economies, not to mention the complexities of GDPR and cyber attacks on SMEs affecting bigger corporations and the public sector.
But what are the most important trends for 2019 and beyond?
Well Insurance Nexus’s latest infographic reveals the viewpoints of 450+ senior claims executives on the future of this vital function, and how you can embark on a journey of transformation that leads to vital market share. We all know that insurance broker, MGA and insurer customers now demand a speedy, transparent and bespoke claims experience. At the same time, your organisation requires absolute efficiency, accuracy and flawless technological integration.
Some highlights from the survey? Try these facts and figures; 56% of claims executives believe that machine learning and artificial intelligence will have the greatest impact on claims in the next 5 years (Insurance Nexus Survey, 2019, 450 respondents). This is an increase of nearly 20% from last year’s findings.
The survey will help you benchmark your progress and give you key insights including;
- An honest assessment of where claims are at across the industry: do your peers believe their claims are efficient, customer-centric and that senior management are supporting innovation?
- How claims executives are implementing innovation and transformation projects: uncover the extent of planning for claims transformation, and strategies being used for effective change management
- Compare business-critical projects on the agenda: how customer experience, efficiency, digital communication and more are prioritised within claims transformation projects.
You can find out much more of course by visiting Connected Claims Europe 2019 in Amsterdam, 18th & 19th September. This is the only dedicated conference in Europe which serves the entire claims function- allowing the delivery of seamless claims to boost operational efficiency and customer satisfaction. Bring your entire team, CCO, Head of Customer and Claims Tech.
Please visit the website for more information. https://events.insurancenexus.com/connectedclaimseurope/