OK, you work in insurance and you want some free software tools, who doesn’t? Well, good news; Genasys has launched a new free tool for its UK clients.
The new white-label customer portal provides insurers, MGAs and brokers alike with capability to offer their own end-customers a fully digital quote and buy experience with self-service functionality enabling them to access policy documents, make mid-term adjustments, notify and track claims from their smartphone, tablet or laptop.
“The speed at which every insurance business had to transition to a remote operating environment put a lot of pressure on many individual areas from call centres to admin teams – and with their own customers also now mainly at home, the need to offer a faster service has only added to that pressure,” says Craig Olivier, Genasys chief technology officer.
He continues: “We launched our tool to help our clients easily deploy their products through affinity and scheme partners last year, but many simply don’t have the capacity to build their own customer portal. We had the technology at our fingertips and so it was a relatively straightforward build for our team to develop a solution that we could quickly roll out to help our clients.”
The portal is fully customisable giving the client complete control over the look and feel, and decide what level of self-service they want their customers to have, delivering a seamless brand experience. The client can also control what products they want their customers to be able to access.
“We don’t pay lip service to the concept of partnership – the very success of our business is down to the fact that we live and breathe it,” adds André Symes, Genasys Chief Growth Officer. “Seeing first-hand the challenges that many businesses faced and realising that they weren’t as far along the digital road as they might have thought, we wanted to do something to provide some immediate support to our partners. So we decided to make this new tool available for free to existing clients to help manage channel loads. We can’t process Covid tests but we can build tech solutions for our customers and, in our view, it was quite simply the right thing to do in these challenging times.”