The online healthcare sector is booming right now, as people seek to avoid the lengthy queues within State run health agencies, hospitals, clinics and GP surgeries. As Covid continues to be top priority many people now realise their health is at risk because of this political and health service obsession with one virus. Consultations and rapid diagnosis is essential when it comes to life-threatening diseases, so expect more insurers to offer a range of products in 2021. Here’s the latest from Medi24;
Telemedicine specialist Medi24, a subsidiary of Allianz Partners, announced today another offering to its growing collection of digital access tools, complementing and extending its core telemedicine service. The new offering enables Medi24 to offer its members a reliable, safe, and secure symptom triage function, which is a key to meeting the needs of emerging consumer preferences while also driving efficient utilization of the health care system.
The symptom triage tool deploys a conversational AI chat function featuring a unique character-based interface designed by Sensely, a digital health company based in Silicon Valley. The user can also elect to have the character speak, adding a degree of unmatched realism and empathy. The underlying symptom triage algorithms come from Mayo Clinic, a globally respected healthcare system with over 150 years of continuous service to patients. The service has been fully localized and is being launched in German, French, Italian, and English.
Medi24 and Sensely previously collaborated on a COVID-19 symptom checker that featured a “no-code” architecture that allowed for a rapid deployment to meet the acute need posed by COVID-19. A short video about this collaboration can be viewed here. In addition to the symptom checker, this tool offered users direct access to a variety of public online resources, such as travel advice and self-isolation advice.
“We’re delighted to be able to bring a comprehensive symptom triage tool to the market,” commented Lebrecht Gerber, CEO of Medi24. “This capability perfectly complements our existing services, expands capacity and access without sacrificing quality, and strongly reflects our strategic intent to make targeted investments in additional patient channels for digital access to care.”
Adam Odessky, CEO and Co-founder of Sensely added, “Medi24 has distinguished itself for a period of over 20 years, and has grown their consultation volume impressively while maintaining consistently high patient satisfaction ratings. With their heritage of continually being at the forefront of emerging patient needs, we are enthusiastically looking forward to seamlessly integrating symptom triage into Medi24’s wide-ranging basket of solutions.”