Qlaims today launches Qlaims Assistance, a new personal lines product which appoints an FCA regulated loss adjuster to negotiate, and project manage household claims. For claims of above £5,000, the policy provides customers with their own independent chartered loss assessor to prepare and negotiate their claim with their insurers, as well as help get repair work underway with their access to a network of trades and specialist skills.
The policies can be purchased as ancillary cover by personal lines brokers through Qlaims’ quote-and-bind portal, U-Quote. Alternatively, the cover can be embedded into a home policy wording by brokers, MGAs, or insurers wanting to provide independent and dedicated support to clients at claim time.
Qlaims CEO Liz Latter said: “We are seeing advances in the market in the processing of simple low-cost household claims, and that’s great news, but innovation in the larger more complex claims space is often overlooked. Including Qlaims Assistance in home insurance cover offers benefits to all parties involved in the claim, and puts the client in the centre of the decision making. Experiencing a loss at your home and losing cherished belongings, which can often be combined with having to move out, is emotional and stressful. Having a claims specialist working alongside the customer can help them get back on their feet quickly.”
“Underwriters too will benefit from receiving a well-prepared claim, which can lead to a shorter period of interruption and reduced exposure, leading to potential cost savings and importantly a higher level of client satisfaction. With increased regulatory scrutiny on product value and a public wary of insurers’ willingness to pay claims, embedding this cover, for example as a claims preparation clause, into policies will help to rebuild trust.”
Qlaims also supplements its personal face-to-face service on Qlaims Assistance with technology, which it believes provides for better customer outcomes.
“Video streaming at FNOL can get triage underway and a rapid evaluation back to insurers, getting the customers claim moving within minutes. We also enable both brokers and their customers to track progress of their claims on our portal in real time – removing frustration, uncertainty and the chasing for the latest position,” Liz adds.
Capacity for this loss recovery insurance product is provided by Great American International Insurance (UK) Limited, which is rated A+ by Standard & Poor’s.
Great American International Insurance (UK) Chief Executive John Heaney said: “We are really pleased to be working with Qlaims to launch Qlaims Assistance for private clients. The merging of their insurance proposition with technology for retail customers is a big positive for the industry in better managing claims and providing improved service to customers in their time of need. This is one of many new relationships we have announced in 2021 as we continue to grow in the specialist lines market.”