Financial services consultancy provider Altus Consulting has published an in-depth study, looking into the broader impacts of the Civil Liability Act 2018 (CLA) that came into force on 31 May 2021.
Delayed by a couple of years, the Whiplash Reforms have been designed to reduce the overall costs involved in whiplash injury claims to a proportionate level. Altus research argues that they provide opportunities for insurers, once initial impacts are understood and well-informed predictions can be made, to gain competitive advantages through more efficient, technology-driven operating models and improvements to their customer and third-party service offerings.
Altus Consultant Patrick Hayward, who wrote the whitepaper, commented:
“While the Whiplash Reforms were delayed, in reality the impact of the delay will have been offset by the reduced motor claim volumes caused by the pandemic.
They will bring some new challenges for insurers who will have to handle claims brought by clients without any legal representation. There are, however, going to be opportunities to redesign the claims model to become more efficient and deliver improved services for the third party.”
The full whitepaper is available to download free of charge here.