A leading independent insurance brokers is celebrating after being recognised for its exceptional customer service for the third year in a row. H&H Insurance Brokers, which operates across the North of England, the Scottish Borders and Wales, has been awarded the Feefo Platinum Trusted Service Award based on independent customer reviews of its service. Companies are rated by customers online via Feefo and the best are given awards for excellence and delivering exceptional experiences.
Businesses who meet the high standard, based on number of reviews collected and average rating, receive the accreditation. Paul Graham, Managing Director of H&H Insurance Brokers, said: “We’re thrilled to receive this award from Feefo.
“Receiving the Platinum Trusted Advisor Award for three years in a row is a huge achievement, and something which the whole team is extremely proud of. This recognition means a lot because it’s based on feedback from our clients and ultimately keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in often challenging circumstances over the past year due to the pandemic, and of their commitment to delivering the highest quality of service to our clients.
“It’s vital for us to listen, understand and respond to all our customers.”