Winn Group, the nationwide provider of accident claims services, has renewed its investment in the leading low-code enterprise development solution provider, Toca, to deliver an innovative and revolutionary claims management process for both clients and staff alike.
Signing a three-year extension to their agreement, the long-term relationship will see the firm build on its low-code automation and AI journey, covering all companies across the Winn Group. Winn Group provides accident management, legal, health care and medico-legal services across the UK.
After experiencing a four-fold increase in business leads in 2022, the firm required a new solution to manage the influx of invoices and claims being processed by the On Hire division – which provides replacement vehicles and repair management for road users. The partnership with Toca has seen the firm dramatically slash case handling duration, resulting in a significant increase in the number of claims handled while maintaining an excellent client experience. The extended partnership is expected to continue driving innovation in claims management, playing a key role in the company’s ambitious digital transformation strategy.
Since forming a partnership with Toca in August 22, the firm has seen a record breaking 12 months, doubling its turnover, receiving national recognition for its achievements and numerous nominations for industry awards. Following the initial success of the relationship and the clear synergies between the two organisations, the decision to extend the partnership with Toca was an easy one for Clint Milnes, Chief Information Officer at Winn Group, who explains that: “The continued investment in Toca helps the firm meet the key elements considered pivotal to its success – happy staff, happy clients (both institutional and private), and increased revenue.”
LOW CODE FLEXIBILITY
Automation of the end-to-end claim process using Toca’s low-code platform has meant that Winn Group benefits from greater speed and accuracy whilst saving more than 160 hours of staff time each month.
Clint goes on to explain: “We feel that having a longstanding relationship with Toca is important to staff satisfaction, client satisfaction and, in turn, revenue growth. The powerful combination of apps, automation and extensive integration within the Toca product will allow these three areas to flourish, and for us to continue growing across all areas of the business into the next financial year and beyond.
“As an organisation, we work hard to maintain and increase the accreditations which are fundamental to our organisation, such as ISO27001, Lexcel and Investors in People. The functionality within Toca allows us to reach out to our institutional clients to allow better service, as well as offering better service to our clients and also offering new innovative software for our staff to work on.”
Clint continues: “We are very pleased to announce our three-year relationship – it’s one that has been built on trust, openness and, above all, honesty. As we got to grips with the Toca platform, we’ve experienced a number of challenges and certainly had obstacles to overcome. But for me, it was pleasing to see how we were able to deal with challenges and move past them. The relationships built with the team at Toca have made it an easy decision to extend our relationship long-term.”
In the future, the Toca/Winn Group roadmap looks set to grow and evolve at pace, with plans to build a number of client-facing apps. The apps will allow clients greater control and increased visibility of their claim, as well as assisting with case duration.
Clint and the team plan to utilise the document reading capabilities within Toca to further reduce handling time and are looking to extend their use of Toca into the Wills Probate and Trust area – building new and innovative platforms to assist clients in navigating complex processes, which are often found in this area of law.
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