This partnership will bring the Concierge element into play, here’s the word;
From 1st April 2026, the Lorega Claims Concierge service will be included in all Renovation Underwriting contract works policies, bringing two market leading Geo Underwriting brands together to offer a new proposition.
Lorega Claims Concierge is a specialised, embedded service in select property/renovation insurance policies, which provides a dedicated expert team to prepare, calculate, and negotiate claims over £20,000. It acts on behalf of policyholders to help speed up settlements and reduce stress. It functions independently of insurers providing extra comfort for policyholders.
The Concierge Service will be automatically included within the Renovation 500, Renovation 950, Renovation Master, Renovation Ultra and Renovation Asset policies. This enhancement will be a standard and permanent feature across these products, and the associated cost will be incorporated into the overall policy premium. As such, it cannot be removed or excluded from individual policies. This is a policy feature for all and the cost is dramatically reduced when compared with the standard rates.
Douglas Brown, Managing Director of Renovation Underwriting, commenting on the new proposition said: “If a property owner needs to claim on their Contract Works insurance policy, effective claims management is essential. It’s often the case that end clients have little or no expertise in dealing with claims or construction and they are already time poor. That’s why we’ve embedded the Lorega Claims Concierge service into our policies, ensuring that if the worst happens, policyholders have a dedicated claims team working on their behalf to resolve the claim as quickly as possible.
“In a world where call centres and AI are often viewed as the only solution, having an experienced human being to provide practical help is worth a huge amount when faced with an unexpected catastrophe scenario.”
Neill Johnstone, Trading Director at Geo Underwriting said: “It is good to see these two highly successful Geo brands coming together. Lorega’s service excellence paired with Renovation’s niche expertise is an ideal combination that significantly strengthens the proposition and brings a fresh, new dimension to the market. We look forward to seeing how well it progresses and develops.”
Both Lorega and Renovation Underwriting are part of Geo Underwriting, and both were awarded a continued 5-star rating by the Insurance Times in October 2025. Customer satisfaction with the Lorega offering is demonstrated by the fact that they placed first across the entire MGA marketplace in the Insurance Times survey. Geo boasts an extensive footprint, A-rated capacity, and offers access to six key specialist markets – agriculture, construction & renovation, specialist commercial, lifestyle & leisure, marine, and protection.
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