The latest from The Insurance Emporium;
York-based insurer, The Insurance Emporium, has won the Customer Care Award at the 2026 British Insurance Awards, adding to a year of success which has also seen the business receive Feefo’s Platinum Trusted Service Award, and Best Claims Service at the Moneyfactscompare.co.uk Awards.
Francis Martin, Chief Executive Officer at The Insurance Emporium commented: “To be recognised for our customer care is an incredible honour. This award reflects the commitment of our people to delivering outstanding service every day and demonstrates that customer care remains at the heart of everything we do.”
The British Insurance Awards are among the most prestigious accolades in the insurance industry with The Insurance Emporium shortlisted against several other exceptional businesses within its category for the Customer Care award:
- Aviva – Home Claims
- Aviva – SME Underinsurance
- Covéa Insurance
- Cover-More Europe
- Got You Covered
- The Insurance Emporium – Winner
Commenting on what the award meant to the business, Jason Milner, Chief Experience Officer at The Insurance Emporium said: “What makes me especially proud of this award is that it isn’t recognition for one project or one team, it’s a recognition of the culture we’ve built together – one where we genuinely care about doing the right thing for our customers and for each other.”
He continued: “Being customer-first means using our customers’ needs and long-term interests to guide every decision we make as a business. Whether we’re improving products, acting on customer feedback, investing in new technology or refining our claims and service processes, our focus is always on delivering better outcomes. The question we ask ourselves isn’t ‘How do we sell this?’ but ‘How does this benefit the customer?”
Underpinning the insurer’s award-winning customer care strategy is a culture that puts people first. This commitment to service excellence has led to The Insurance Emporium receiving Feefo’s Platinum Trusted Service Award 2026 and being crowned Best Claims Service at the Moneyfactscompare.co.uk Awards 2026. Together, these accolades demonstrate the insurer’s ongoing focus on delivering exceptional service and support.
For further information on The Insurance Emporium’s award-winning insurance, see here: https://www.theinsuranceemporium.co.uk/
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