New research from data insight specialist Consumer Intelligence reveals people are more likely to have heard from fast food companies and their gym than their insurance company. Banks were almost twice as likely to have […]
Coronavirus has changed everything. Fewer insurance conferences and shows, home-working as the default setting for many companies and much more use of technology to understand risk, develop new products, sell cover, update customer details and […]
Brightside Group is in the final stages of moving the vast majority of its 500-strong team to a home working operation in order to stay open for personal and commercial business, according to chief operating […]
Honda are keen to embrace the new world of totally connected cars, and so have announced today that all forthcoming models will feature advanced connectivity technologies. There’s in-car WiFi, simpler touchscreen dashboards, EV charging status […]
The Insurance Fraud Bureau (IFB), alongside the City of London Police’s Insurance Fraud Enforcement Department (IFED) and the Association of British Insurers (ABI), are warning the public to take caution when looking up their insurer’s […]
Twilio, the leading cloud communications platform, today announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact center platform, gave Cover the control to build a customized contact center that delivers […]
More UK consumers are installing voice-activated gadgets in their homes, with Amazon’s Alexa being the most popular. Although some people have data privacy concerns, most of us seem to feel comfortable shouting instructions and questions […]
In this Opinion piece, Martin Ellingham, business leader, Aptean Respond, asks whether the issue of customer vulnerability has the potential to become the next consumer mis-selling scandal in the UK. With new FCA rules on […]
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