Atlanta Group, which owns Autonet, Carole Nash and Swinton, today announces that it has reached an agreement with Ageas that will see it expand its Autonet brand based in Stoke-on-Trent. Atlanta will take over the […]
Everyone in the UK insurance industry knows that we are working in an increasingly online world, but how rapidly is the shift from call centre policy sales to smartphone app inception happening? Well ACORD say […]
Global pioneer of telematics based car insurance, insurethebox, has welcomed the recent EU law requiring cars to be fitted with an e-call button that alerts emergency services in the event of an accident. However, eCall will […]
Vizolution, a market leading provider of omni-channel Customer Experience (CX) software solutions, has moved to a new purpose-built headquarters in Swansea, as part of its ongoing expansion and further showing its commitment to the city. The […]
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. The data analytics and insight company, which works on behalf of insurance and finance providers, approached […]
Price comparison websites should be prevented from offering quotes to small businesses in the construction sector, a leading insurance broker has warned. Mark Herbert, MD at Construction Insure, says the use of price comparison websites by […]
We like to get opinion and insight from those in the industry who are actively helping companies transform their insurance offering. Customer service is an important part of any business and the way people interact […]
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