Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. The 2019 Eptica Insurance Digital CX […]
Generali US Branch, the US arm of Generali Group, a leading insurance and financial services group with more than €500 billion in assets today announced the launch of their new Specialty Insurance Division which will […]
The Association of Consumer Support Organisations (ACSO) has announced six new members. Executive director Matthew Maxwell Scott said the trade association, which represents the interests of consumers in the civil justice system and those organisations […]
The clear majority of fintech customers would be happy to use a traditional bank (66%) or insurer (61%) that offered similar propositions and pricing as neobank and insurtech rivals. This is according to a European survey […]
Van insurance premiums have risen 8.3% over the last 12 months, but van drivers across the UK may see further increases in the coming months as a result of this month’s government reset of the […]
The Financial Services Consumer Panel has today published new research which looks at the potential detriment for consumers of being trapped in poorly performing financial services products. The research shows that the costs of remaining in such […]
The Financial Conduct Authority (FCA) has launched a Call for Input asking for feedback on its proposed approach to reviewing the Retail Distribution Review (RDR) and the Financial Advice Market Review (FAMR). The FCA’s review […]
More than a third of UK consumers (35%) feel no loyalty to their insurance provider, according to a new report into consumer attitudes published by customer engagement, loyalty and lifetime optimisation specialist ELLO Media. As a result, more than one […]
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