The Financial Services Consumer Panel has today published new research which looks at the potential detriment for consumers of being trapped in poorly performing financial services products. The research shows that the costs of remaining in such […]
The Financial Conduct Authority (FCA) has launched a Call for Input asking for feedback on its proposed approach to reviewing the Retail Distribution Review (RDR) and the Financial Advice Market Review (FAMR). The FCA’s review […]
More than a third of UK consumers (35%) feel no loyalty to their insurance provider, according to a new report into consumer attitudes published by customer engagement, loyalty and lifetime optimisation specialist ELLO Media. As a result, more than one […]
Europ Assistance’s Cyber Barometer, conducted by LEXIS, exploring consumer sentiment on Cyber Security across 9 countries has found that 46% of consumers are worried about cybercrime. This number rises to 49 percent for respondents with […]
Trust in motor and home insurers has slipped slightly, unique customer research from award-winning data analytics company Consumer Intelligence shows. Its study reaching nearly 50,000 home and motor insurance customers has identified the top 10 […]
Born again bikers are paying the price with insurance premiums for newly-qualified older riders more than two-and-a-half times the average, new analysis from award-winning data analytics company Consumer Intelligence shows. Its data shows over-40s bikers […]
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. The data analytics and insight company, which works on behalf of insurance and finance providers, approached […]
GDPR comes in effect in a few weeks and one of the big questions for insurers and brokers alike will be how many customers will demand to see their data files? New findings from a […]
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