News

35% of Consumers Feel No Loyalty to Their Insurance Company

More than a third of UK consumers (35%) feel no loyalty to their insurance provider, according to a new report into consumer attitudes published by customer engagement, loyalty and lifetime optimisation specialist ELLO Media. As a result, more than one […]

Technology

Europ Assist Finds 46% of Consumers Concerned About Cyber Crime

Europ Assistance’s Cyber Barometer, conducted by LEXIS, exploring consumer sentiment on Cyber Security across 9 countries has found that 46% of consumers are worried about cybercrime. This number rises to 49 percent for respondents with […]

Insurance & Reinsurance

Consumer Intelligence Survey Highlights Trust Levels Within Insurance Sector

Trust in motor and home insurers has slipped slightly, unique customer research from award-winning data analytics company Consumer Intelligence shows. Its study reaching nearly 50,000 home and motor insurance customers has identified the top 10 […]

motorcycle insurance

Born Again Bikers Pay Higher Insurance, As Accident Rates Rise

Born again bikers are paying the price with insurance premiums for newly-qualified older riders more than two-and-a-half times the average, new analysis from award-winning data analytics company Consumer Intelligence shows. Its data shows over-40s bikers […]

Insurance Brokers

Echo Managed Services to Conduct Mystery Shopper Survey of Insurers

Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. The data analytics and insight company, which works on behalf of insurance and finance providers, approached […]

Insurance Regulation

EU Allowing Consumers to Take Collective Legal Action Could Be Costly

The EU Commission has announced that it intends to grant consumers the right to form collective group actions across the European Union. The proposals are quite far-reaching with the EU intending to levy fines based […]

Household Insurance

Survey Says Millennials Want Tech Portals, Plus the Human Touch

Those millennials want it all, according to a new survey by Auger, an independent specialist working with the insurance industry on flood and water mains claims. The demand from 18-34 year-olds is for an array […]