Twilio, the leading cloud communications platform, today announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact center platform, gave Cover the control to build a customized contact center that delivers […]
Norwich based Claims Management Company Coplus has engaged independent consultancy company SX3 in a first of its kind customer audit process for potential customers. SX3 will provide these potential customers with free independent assessments of […]
Danish start-up Dixa has raised more funding, as it plans to roll-out its customer service offer. Notion Capital joins Dixa’s existing investors, Project A Ventures and SEED Capital, leading this round of $36m. Dixa states […]
New research from Gobeyond Partners, the consulting and services business focused on customer journey transformation, today reveals that customer experience is largely perceived as a strategic issue and one that should be driven at board level […]
Insurance customers across the UK have recognised 25 brands as the highest rated providers of insurance in this year’s Consumer Intelligence Awards. Every year, data analytics company Consumer Intelligence uses its Insurance Behaviour Tracker – […]
This latest analysis of 2020 and beyond comes from Forrester Research, who have a huge Customer Experience show lined up for June 2020 in YC btw; In 2020, insurers will aim to have a stronger […]
In this latest look ahead to what 2020 will bring us, Herve Mazenod, Managing Director of Insurance and Investment at Gobeyond Partners offers some useful insights; “In the insurance sector specifically, 2019 has been about […]
In this Opinion piece, Martin Ellingham, business leader, Aptean Respond, asks whether the issue of customer vulnerability has the potential to become the next consumer mis-selling scandal in the UK. With new FCA rules on […]
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