Norwich based Claims Management Company Coplus has engaged independent consultancy company SX3 in a first of its kind customer audit process for potential customers. SX3 will provide these potential customers with free independent assessments of their existing claims management solutions.
Coplus recently launched ‘Cobalt’ – a revolutionary solution for bespoke and scalable motor claims management. The proposition is already gaining traction and Coplus is prepared to back their confidence in Cobalt by commissioning independent reports to enable future potential customers to discover how Cobalt may benefit them.
The initiative will see SX3, who are renowned across the claims sphere, working with participating companies to provide completely independent and confidential reviews that strategically assess their current claims processes.
Following a detailed review including but not limited to customer satisfaction levels, service and cost comparisons, SX3’s reports will highlight a number of key opportunities and areas for improvement. Each report will also conclude with a no-cost or commitment transparent evaluation that determines whether or not the introduction of Cobalt to their service repertoire would be beneficial.
For many firms operating in the current motor claims landscape, cost control, triage and communication continue to be a major concern and can be improved when supported by new innovation and improved processes.
Cobalt uses skilled expertise supported by AI-based decision support tools to enable optimum management of both vehicle damage and injury claims. It’s re-engineered the process from first claims notification to provide informed, immediate decisions about the best and correct action for the policyholder.
Adrian Gilbert, Managing Director of SX3 commented:
“This is a remarkable act of faith by Coplus in their Cobalt solution. They are offering to fund independent evaluations of customers’ existing services against Cobalt, regardless of the outcome of that evaluation.
Furthermore, Coplus will have no access to the results of these evaluations, which will remain confidential between SX3 and the customers. It’s a brave move, as we will exact the same high standard of independence and expertise to these evaluations as we apply to all of our assessment work, so well done to Coplus for showing such faith in their solution.”
Jason Tripp, Managing Director of Coplus added:
“Operating successfully in the highly competitive motor broker FNOL market for as long as we have has helped us build a highly efficient platform from which to launch Cobalt. Being new to the insurer claims services space, we are free from legacy issues, and we’ve built from scratch technology, partnerships and processes in which first call or contact resolution is the aim.
By removing errors and delays, before they occur, we can save insurers money and make it a better experience for the policyholder. Trust and integrity are two very important values at Coplus and we show that through our transparent approach. This work with SX3 is a way for us to show that in practice and we are delighted to be able to utilise their independent assessment.”