News

Bought By Many Expands Pet Expertise With New Hire

Bought By Many has hired experienced veterinary nurse Sarah James as its first Veterinary Relationship & Technical Claims Manager. The pet insurance business was voted the UK’s most trusted pet insurance provider in the Moneywise […]

Insurance Brokers

Broker Update: Edam Wins Customer Experience Award

If you are an insurance broker, MGA or general insurer, then it pays to know which accident and claims management companies deliver the best service for the customer. Policyholder feedback on social media, or sites […]

Business

Business Insights: How to Save 3,700 Hours of Customer Service Time

One of the world’s longest-standing general insurers, RSA Insurance Group has deployed Aptean Respond to help bolster its handling of inbound complaints. As a business focused on making insurance easy and doing the right thing […]

News

Partnerships: AXA Teams Up with RingCentral on Digital Platform

 RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced that, AXA, one of the world’s largest insurance providers, is using RingCentral Engage Digital, a platform that manages every digital interaction with customers, […]

Insurance Brokers

Salesforce Enhances Insurance Product, with 360 View of Customers

Salesforce (NYSE: CRM), the global leader in CRM, today announced new insurance-focused enhancements to Financial Services Cloud that enable insurers to build stronger, more personalised relationships with policyholders. With these salesforce for insurance capabilities, insurers now […]

Insurance Regulation

Regulatory: Altus Creates Vulnerable Customer Assessment Tool

Financial Services software provider and consultancy services Altus announces today the launch of a tool to help financial services firms assess their capability in identifying and managing vulnerable customers. The Financial Conduct Authority (FCA) published […]

Insurance Regulation

Regulatory: FCA Issues Delay to Secure Customer Authentication Process

Today, the UK’s Financial Conduct Authority (FCA) has confirmed an 18-month delay to the introduction of Secure Customer Authentication (SCA) rules – one of the most important legislations affecting the financial sector – in a […]