InsureTech

NTT Research Finds Insurers Are Building Platforms, Not Solo Brands

According to research findings released today by NTT DATA, new digital technologies, increased competition, and evolving customer expectations are driving 61% of financial services and insurance companies (FS&Is) to shift away from traditional, vertically-integrated business models […]

InsureTech

Insurtech: Atidot Partners Up With iPipeline on Big Data Project

iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today announced an exclusive partnership with Atidot, a Gartner “Cool Vendor” insurtech company empowering the life insurance […]

Insurance Brokers

Steve Kerrigan Takes Up Connected Car Role at LexisNexis

Underlining its commitment to help insurance providers maximise the potential of driving and vehicle data, LexisNexis®  Risk Solutions, a leading global provider of telematics and connected car solutions, has appointed Steve Kerrigan as senior vertical […]

Opinion

Opinion: Conversational Marketing & Chatbots Can Boost the Bottom Line

In this latest Opinion piece, Grant Fraser, CEO at Digitonic takes a look at how conversational marketing can really make a deep impact in the insurance sector. Rapid digital advancements in the ways which businesses […]

Business

Business News: Avaya Opens New Customer Experience Centre in Guildford

Following a year of investment and development, Avaya Holdings Corp. has announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest […]

Insurance claims

J D Power Survey Looks at US Claims Market & Customer Satisfaction

Against a backdrop of deteriorating property loss ratios and low premium growth, property insurers are earning high marks for overall customer satisfaction, but there are still some components of the claims process that are falling […]

Opinion

Opinion: In 2019, Data Will Hold The Key to Changing Customer Perceptions

In this Opinion piece, Keith Binley, MD UK and Ireland for LexisNexis Risk Solutions, looks at how 2019 is set to be a year of transformation for the insurance sector. In particular data will now […]