Opinion

Blending People, Data and Technology to Redefine the Claims Experience

This insights article is by Jess Woodhouse, Chief Operating Officer at specialist home insurer, Homeprotect, part of the Avantia Group In the insurance industry, nothing matters more to customers than the claims experience. Policies, premiums, […]

Global insurance trends

For Insurers The Switch to Alternative Investment Assets is Worth Noting

Some insights into asset investment trends;  Clearwater Analytics (NYSE: CWAN), the most comprehensive technology platform for investment management, today released industry research revealing that alternative investments have fundamentally transformed from a fringe strategy to a portfolio […]

Opinion

Automation to Autonomy: How Agentic AI is Redefining the Customer Relationship in Insurance

How intelligent AI agents can reshape claims, customer service and the insurer–policyholder relationship. As customer expectations for speed and empathy grow, insurers are under pressure to rethink how they communicate and serve. Andreea Plesea, PhD, […]

Opinion

Cyber Budget Wars: Why CFOs Are Now Steering Security Strategy

This piece is by Brian Ramsey, Vice President Americas, Xalient Over the past five years, the enterprise technology landscape has undergone a significant shift. Global disruptions, hybrid work models, and an increasingly complex threat environment […]

Opinion

Overcoming AI Roadblocks by Fixing the Data Foundations

This article is by George Tziahanas, VP of Compliance at Archive360 The insurance sector has a major opportunity in front of it in the form of artificial intelligence (AI). As AI becomes ever more accessible […]

Opinion

Security Without Borders: Rethinking Executive Protection in a Hyper-Exposed World

This piece is by Peter Connolly, Founder & CEO, Toro Solutions  In 2024, major technology firms including Meta, Alphabet, Nvidia, and Amazon collectively spent over $45 million on personal security for their top executives. This […]

Opinion

Locked and Loaded: Balancing Data Security Regulations, With Customer Satisfaction

Insurance is a highly regulated sector, not just by individual countries but by regional rules in the USA, Gibraltar, EU, MENA etc. But compliance should never restrict the daily operations of insurance brands so much […]

InsureTech

More Thoughts on the AWS Outage: Are Cloud Services Too Centralised?

Is digital portal/platform systems risk essentially being concentrated too much? It’s a question worth asking after the latest AWS problems. Here’s the word. The large-scale Amazon Web Services (AWS) outage represents a moderate incident for […]