Go Compare Offers 5-Point Plan on Reforming Auto-Renewals System
The FCA (Financial Conduct Authority) has provided a further update on the work it is undertaking to tackle the ‘loyalty penalty’ faced by millions of financial services [...]
loyalty
FCA Action on Pricing May Cause Legacy Systems Headache for Insurers
The recent letter sent by the FCA to insurers regarding their portfolio of products, how customers make buying decisions and the crucial issue of pricing for loyal customers [...]
Customers Want to Hear More From Insurers, But Make That Info Useful
Insurers are overlooking an opportunity to build brand retention and loyalty by not connecting more extensively with their customers and prospects, a new survey by Collinson, [...]
Make Your Employees Feel Part of Something Bigger Than Themselves
Building loyalty in a company is a tricky business. It often takes more than dress-down Fridays, free donuts and table tennis to motivate employees, build a nice work-life [...]
FCA Report on Insurance Pricing – Where is The Loyalty Bonus?
The FCA has today published the interim report of its market study into the pricing of home and motor insurance. The FCA found that competition is not working well for all [...]
Loyalty Penalty: Call for Automatic Switch to Best Deal for Policyholders
The Financial Services Consumer Panel has today published new research which looks at the potential detriment for consumers of being trapped in poorly performing financial [...]
End of Loyalty Penalty Doesn’t Mean End of Switching, Says Go Compare
As the government seeks to end the high premiums charged for loyalty on car or home insurance, which hits customers who prefer not to shop around every year, Go Compare sees [...]
FCA Reaction to Loyalty Penalty Super Complaint
Christopher Woolard, Executive Director of Strategy and Competition at the FCA, commented: “Before the CMA published its supercomplaint response last year, we had already [...]