Insurtech is THE buzzword across the insurance sector right now. Big companies are teaming up with disruptive start-ups, or acquiring smaller companies with niche expertise. Regulation such as GDPR is changing the way insurers, and […]
There are customers who contact insurance companies via social media, others will phone and many more will try an email. Then there are the dedicated contact routes for sales, renewals or claims handling. The customer’s […]
The UK health insurance sector is failing to implement effective digital marketing campaigns despite growing online interest from consumers, according to new research from marketing technology and data specialist CACI. CACI’s newly launched Digital Marketing Scorecard, The […]
Life insurance isn’t an exciting topic of conversation, especially for younger people. Companies in the sector need to think of new ways to reach customers, rather than the traditional touch points of house buying or […]
Customer retention is one of those bits of jargon which doesn’t excite many people in the insurance industry. But it should, because it can cost millions to keep advertising and marketing to win new customers, […]
Here’s one of our regular industry opinion pieces, and this one comes from Harris Balcombe. Every insurance broker, underwriter and claims company needs to look at how their websites are designed, the tone and speed […]
Allianz today launched its Global Explorer Program: a series of global and local partnerships, digital and physical activities, plus crowd-generated content platforms that call out to curious minds around the globe. Allianz wants to promote […]
We like to get opinion and insight from those in the industry who are actively helping companies transform their insurance offering. Customer service is an important part of any business and the way people interact […]
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