Are UK drivers skimping on vehicle servicing and repair as VED, fuel costs and insurance premiums keep absorbing disposal income? Maybe so. Experts urge Britons not to drive unroadworthy cars, as rising vehicle repair costs […]
In this article, Isaac Richardson, sector specialist, Insurance at IPI, takes a look at how the modern contact centre can help insurance brands deliver a better customer experience. Customer service in the insurance sector must […]
In today’s digital age, the security of business data is more critical than ever. With cyber threats becoming increasingly sophisticated, businesses of all sizes face significant risks that can impact their operations and reputation. Managed […]
The latest from Hastings Direct who are working with Service Certainty; Hastings Direct, an agile, data and digitally focused insurance provider, has selected Service Certainty imageproof™ to support its continued growth in the Home insurance […]
This article is by Nazy Fouladirad, President and COO of Tevora, a global leading cybersecurity consultancy, who takes a look at the cyber risk landscape. From Rogue States to rogue employees, plus Denial of Service […]
An independent insurance broker has been recognised for its outstanding customer service for the fifth consecutive year. H&H Insurance Brokers, which operates across the North of England, the Scottish Borders and Wales, has been awarded […]
In a digital world it’s easy to forget that the human touch can still make a real difference, especially when it comes to processing claims. Here’s the word from Smart Money People; Customer service was […]
Customers across the globe are showing a strong preference for using self-service portals to solve their problems or educate themselves. The insurance industry is no exception to this trend: policyholders prefer to handle their insurance […]
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