Insurance is one of those services that seems utterly boring, until you need it. Then you really do want all channels of communication to work quickly and accurately. You see, handling claims is the point where the insurtech vanguard truly deliver customer service that wins renewals, plus those all important online reviews at Trustpilot, Feefo, Google, Yell or other review sites. Ultra-smooth admin matters, so here’s some interesting news on a tech partnership that aims to take some of the pain out of claims.
SPLICE Software, which specializes in using big- and small- data and voice technologies to drive customer engagement, and Lighthouse Property Insurance Corporation, a leading provider of property and casualty insurance, announced today that they have entered into a partnership to deliver proactive, personalized communications to Lighthouse policyholders. SPLICE will be providing Lighthouse with Data-Driven Dialogs® for phone, SMS messaging and email to be delivered to its policyholders.
“Integrating with SPLICE’s Dialog Suite™ will enable Lighthouse to streamline how they connect with their policyholders and drive business results,” said SPLICE CEO Tara Kelly. “With a seamless and secure data exchange available through Insuresoft’s Diamond platform, it’s now easier than ever for Lighthouse to keep their policyholders informed via consent-based, intelligent messaging.”
While the initial SPLICE program is focused on streamlining the claims process, these intelligent alerts can be customized to a variety of use cases along the policyholder journey.
“Part of our corporate identity is based on the power of human interaction,” said Patrick White, President and CEO at Lighthouse Property Insurance Corporation. “Based upon feedback from our policyholders and Independent Agents, though, we realized we needed to provide policyholders with more timely updates regarding the status of their claims. The partnership with SPLICE is an exciting opportunity to introduce a tech solution to enhance our current communication processes and actually improve our engagement with policyholders.”