MSL, which specialises in claims handling and legal expenses insurance, has signed a new contract with Insurance Broker Watkin Davies Insurance Consultants, based in South Wales.
The deal sees MSL provide accident management services for all Watkin Davies motor clients, and according to Glen Eastwood, MSL’s Managing Director, a key part of the contract is for driving instructors who buy insurance through Watkin Davies’ InstructorcoverPlus brand.
Glen said: “We are delighted to be working with the team at Watkin Davies. It’s a perfect partnership given the desire of both businesses to provide customer service excellence. The driving instructor sector is highly specialised, both in terms of replacement vehicle provision and speed of response. Being on the road is, quite literally, an instructor’s livelihood, so a fast response is critical. We need to get the right vehicles to instructors quickly so they can carry on with their jobs.”
Glen explained that MSL has a replacement vehicle network at sites across the UK, in order to meet their target of delivering a replacement dual control vehicle to customers within 4 hours.
MSL will provide a replacement dual control vehicle for all incident types, including fault, theft, vandalism and flood for up to 28 days. The cover is managed via MSL’s legal expenses policy on both a branded and bespoke scheme. MSL will also deliver further ancillary products and services for replacement dual control vehicles in the event of mechanical breakdown.
Gina Dixon, Group Managing Director for Watkin Davies said: “MSL impressed us with their knowledge and experience of this sector, and their commitment to working in partnership with our InstructorcoverPlus team to provide market leading services to our clients. Our instructors are very often long-term clients of ours, so service excellence is absolutely critical.”