If you’re an insurer, MGA or broker you will be planning a partial return to work, for at least some of your staff.
There is some detailed guidance from the HSE here, which coveres issues like regular cleaning, separating staff by 2m and marking up floor areas with tape. Interesting that sticky tape is now a GOOD thing, although it was a well known trip hazard for decades. There is also useful advice on managing working from home; keeping in touch with lone employees, checking on screen time, general wellbeing. For insurers there is also the risk of customer data being exposed by huiman error, shoulder surfing, overheard or recorded conversations etc.
Well worth thinking about after the recent conviction of a Santander employee – in their anti-fraud department – who was convicted of passing on customer card details.
The ABI has some very useful advice for all employers, not just insurance companies, which covers all kinds of topics such as visitors on-site, cleaning teams risk, roof terrace usage and much more. You can read more here.
Interestingly, the ABI and other business groups have broadly agreed that rapid testing kits are almost certainly going to be part of any risk assessment in the workplace. We can see this being especially true of small conferences, working groups, team meetings or presentations to staff. The reach of Covid-19 is going to extend well into 2022 – and so are the extra operational costs.