ManyPets, the award-winning pet insurance provider, has partnered with Vitesse to facilitate 100% of claims payouts processed through their automated claims system, “Millie”.
ManyPets has made significant strides to improve the claims journey for their pet parents. The percentage of UK claims processed by Millie has increased to more than 40% of all incoming claims. This is delivering a great customer experience with some customers seeing their claim submitted and settled within 24 hours.
Vitesse facilitates all insurtech ManyPets’ payouts processed by Millie. Vitesse helps serve the customers of ManyPets when claiming insurance payments, utilising their unique speedy payout option. This delivery of a non-human claims process simplifies the customer experience and ensures no delay in receiving their money when they – and their pet – need it most.
Vitesse has been working with ManyPets for the past two years and facilitates local claims payout for ManyPets in the UK and the US.
“We’re thrilled to be working with Vitesse to facilitate our claims payouts,” said Derek Livingstone, Head of Treasury at ManyPets. “Making a claim is the “moment of truth” for insurance customers. Pet parents trust us to pay their claims fast and efficiently at their point of need, and it is great to be able to rely on Vitesse to deliver on our customer promise.”
“It’s a true pleasure to work alongside ManyPets,” said Hanif Evans-Ali, Relationship Director at Vitesse. “Having teamed up with various functions, their commitment to finding innovative solutions to daily needs presented in the insurance market is abundantly clear.
Their approach allows us both to highlight operational and cost efficiencies across the whole claims flow, ensuring a solid partnership that we look forward to nurturing in the years to come. We openly learn from one another, which, to me, is a true sign of a valued partnership.”
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