Opinion

Signed, Sealed, Delivered – The Demise of Customer Experience

In this article, Jonathan Sharp, CEO, Britannic, looks at customer service levels in the insurance sector; Customer experience over the last few years has diminished by 57% (Customer Contact Week Digital) with one of the […]

Insurance claims

New Govt Needs to Tackle PI Claims Backlog, Make System More Accessible

The Association of Consumer Support Organisations (ACSO) has called on the new Labour Government to follow through on a pre-election promise to investigate the private motor insurance market after latest quarterly figures from the Compensation […]

Insurance Regulation

Insurance Europe Offers Manifesto For Change

The latest thoughts on regulation from Insurance Europe for you; The insurance industry has set out its priorities for a more prosperous, resilient, and competitive European Union. It calls on EU policymakers to reduce protection […]

News

Celeb Finfluencers Will Answer Charges in Court, Says FCA

The latest from the FCA who are taking action – albeit in slow motion – against so-called Finfluencers, who promote various financial investments using social media platforms. Should be an interesting series of court hearings, […]

News

Bspoke Pays Tribute to Brave Police Officers at Awards Ceremony

The word from Bspoke Group, as bravery awards were made yesterday to Police Officers who went above and beyond; New Home Secretary Yvette Cooper was on hand to congratulate officers nominated for the 2024 Police […]

InsureTech

Latest Financials From CDL, Another Year of Strong Growth

The latest news from CDL, who are continuing on their growth journey; Insurtech CDL has reported another year of growth in the year ending 30 September 2023, recording £59.5 million turnover, up from £55.7 million […]