In this Opinion piece Piotr Piękoś, Client Engagement Manager at Future Processing, takes a look at increasing automation and how it help insurtech to evolve and transform the industry. Since its inception in 2010, the […]
Automating most of the claims process is arguably the most cost-effective task that AI can resolve for the entire insurance sector. Claims take time, many are complex and they can cause upset and distress for […]
Noetica, a software product specialist in the global contact centre market, has announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Its advanced dialling, call scripting and campaign management […]
IE thought it would be a good time for a little Q&A with Jayne Lansdell, Head of IT Strategy and Governance at Markerstudy Group, on the growing importance and implications of GenAI in the insurance […]
This Opinion piece is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal at Pegasystems. It looks at why automation and customer service are core considerations for insurers in a cost of living crisis. […]
A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning […]
Insurance is a document-heavy industry that so far must rely on the ‘human interface’ to understand, assess, and use the information available. Only 2% of this information is currently available in systems. The latest developments […]
One of the themes for March (which is fast approaching) at Insurance Edge is how we can streamline claims using tech. Patrick Hayward, Consultant in Altus’ General Insurance team, takes a look at how technology […]
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