Compliance & Regulatory Update for you; The Financial Conduct Authority (FCA) has today set out expectations for general insurance firms and provided information for consumers about what they should see from their insurance provider during […]
Despite consumers never having had so much choice of technology, media and telecommunications (TMT) products and services, many UK households are becoming overwhelmed by the prospect of switching provider, which is leading to apathy among […]
As more people shop online there are ever increasing numbers of small vans on UK roads. Although many freelance delivery drivers use a small family car for internet package deliveries, you can get more work […]
Insurance customers across the UK have recognised 25 brands as the highest rated providers of insurance in this year’s Consumer Intelligence Awards. Every year, data analytics company Consumer Intelligence uses its Insurance Behaviour Tracker – […]
This latest analysis of 2020 and beyond comes from Forrester Research, who have a huge Customer Experience show lined up for June 2020 in YC btw; In 2020, insurers will aim to have a stronger […]
Yes, we still might Brexit the EU, as far as the automatic acceptance of new directives and regulations are concerned. But for insurers and MGAs it seems likely that broad alignment on marketing and consumer […]
British consumers are feeling positive about connected technology, according to research from Assurant, Inc., a leading global provider of housing and lifestyle solutions that support, protect and connect major consumer purchases. Assurant’s “The Connected Now” study, a […]
One of the great extra features any broker or insurer can sell with a motor policy is breakdown and recovery. But are we doing a poor job of telling customers exactly what will happen when […]
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