Over in the USA, motor insurers continue to do the right thing and automate partial refunds on annual policies back to consumers. The trend will inevitably lead to calls in the UK for leading car insurance brands to follow the US example. Simply waiving the usual MA fee for dropping cover from Fully Comp to Laid-Up or TPF&T isn’t really going to cut it. Here’s the latest from the USA;
Plymouth Rock Assurance, a leading auto and home insurance provider in the Northeast, today announced that it will provide relief to its customers affected by COVID-19, as well as an option to donate the savings to non-profit organizations supporting the fight against the pandemic.
Subject to regulatory approval, the company will apply a 25 percent premium credit on Liability and Personal Injury Protection Coverages to all existing and new auto insurance policies, and will voluntarily waive comprehensive and collision deductibles for any health care worker involved in an accident while driving to and from work, or in the line of duty.
For its home insurance customers, Plymouth Rock will apply its Alternative Living Expense Coverage to any health care worker required by illness or job requirements to stay away from home.
In the UK Direct Line told the Sun newspaper recently that it might consider partial refunds, but it would depend on individual policies and hinted that only those with annual mileages that were being substantially reduced due to the lockdown might be eligible for a partial refund.
The 25 percent premium credit reflects the decrease in driving due to stay-at-home orders, and both the credit and the Alternative Living Expense Coverage will be offered to all existing and new customers across the six states in which Plymouth Rock does business. Relief will be effective as of April 1, 2020 and will remain in effect as long as the current state stay-at-home guidelines are in place. Credits will be applied automatically to affected customers’ policies.
“Plymouth Rock was founded on the principle of doing the right thing for our customers,” said Hal Belodoff, President and Chief Operating Officer of The Plymouth Rock Company. “Right now, we believe that means extending relief to those affected by the coronavirus pandemic, particularly those who need it most.”
By focusing its auto insurance relief on Liability and Personal Injury Protection Coverages, Plymouth Rock is able to offer something that benefits all auto insurance customers, but could have a more meaningful impact on those who may have had to remove optional coverages in order to save money. The Alternative Living Expense benefit is a small way to thank those families in the health care community who are directly affected by COVID-19. Added Belodoff: “We are enormously grateful to those on the frontline of this fight who are sacrificing so much in order to provide care for others.”
Option to Pay It Forward
All customers will also have the option to waive their 25 percent credit and instead donate it to one of several charitable organizations focused on providing relief to people affected by COVID-19 as a simple way to help those in need. A list of charities to choose from will be made available at plymouthrock.com in the coming days.
Flexible Payment Options
In addition to its premium relief, Plymouth Rock has taken steps to provide impacted customers with payment flexibility, waived late fees and extended coverage since the beginning of the COVID-19 pandemic. For more information, please visit our COVID-19 Information and Resources page on plymouthrock.com.