QuestGates, the UK and Ireland’s leading independent specialist loss adjuster and claims handler, today announced that it has partnered with RightIndem to accelerate its digital claims agenda across its TPA business.
Through this strategic partnership, RightIndem will provide a solution that will enable QuestGates to offer a self-service and hassle-free claims experience to their TPA clients’ customers. The technology will streamline customer experience whilst improving operational efficiency.
QuestGates Director, Ross Macpherson, says: “We’ve committed significant investment and resource to develop our QUBE proprietary technology, and our existing digital capabilities have become a positive differentiator for us in the market. We’re always looking to see how we harness the latest technologies to further improve our service proposition, and were impressed not only with the functionality and scalability of the RightIndem system but also the inbuilt AI which can assist in claim validation.
“This partnership will provide our TPA clients the ability for their customers to digitally intimate claims, making it quick and simple for them to upload all relevant information whilst driving further efficiencies in our own operations. RightIndem have made the process very easy and seamless from start to finish. Their platform complements our own and we’re excited to now offer a true end-to-end digital solution for our clients.”
“We are delighted to be able to welcome QuestGates as a RightIndem client” said Oliver McGuinness, CEO of RightIndem. “As a trusted provider to UK Insurers, we welcome the ability to help QuestGates accelerate their digital claims ambitions across their portfolio. We’re really excited about the potential that our partnership has for the future”.