Poland based start-up Zowie has secured a $600k investment round, led by Central European fund Inovo Venture Partners (Allset, Booksy, and Infermedica), with help from European and Israeli business angels.
“Most of the questions that customer support service teams deal with are repeatable and time-consuming. Zowie allows companies to automatically answer them and quickly solve the most frequent issues, thus giving customer support agents more time to deal with complex questions.”, says Maja Schaefer, Zowie CEO & Co-Founder
Zowie analyzes historical and live conversations to generate ready-to-use chat automations. For almost two years we have been helping companies like Aviva, InPost, and Avon to reduce cost per ticket by automating answers to repetitive inquiries. As a result, customer service teams can focus on what’s really meaningful—helping customers with complex problems, answering faster and better. Clients utilizing Zowie’s self-learning technology have been able to automate over 50 million engagements per month.
“We met Maja a year before at an industry conference. She impressed us by prioritizing talking to customers over the VC funds. This focus on the customer is probably the reason why Zowie managed to achieve an ARR of $500K in just a year and a half without any external funding, which is something truly remarkable in the CEE.”, says Michal Rokosz, Partner at Inovo Venture Partners.
In addition to Inovo, the funding round featured a group of Polish and Israeli angel investors that included Ariel Finkelstein, an expert in building SaaS companies, who has also joined Zowie’s board. The investors have pledged to support Zowie by helping it navigate the European and North American markets.