Covid has really accelerated the pace of change in healthcare, with consumers being keen to keep their distancce and make full use of virtual consultations. Employers are also realising that offerig a 24/7 healthcare package as part of an employment contract can boost staff loyalty and morale.
Can AI help diagnose problems quicker for insurers? Here’s some interesting news from Generali;
Generali Employee Benefits and Sensely announce a strategic partnership to advance patient interactions through Artificial Intelligence and provide access to Virtual Health Assistants (digitized interactive ‘human-like’ characters or avatars) that respond to voice and onscreen commands through a multi-functional cloud-based platform. This strategic partnership brings together GEB’s leading network capabilities in the corporate sector and local market knowledge in over 118 countries with Sensely’s unmatched technology solutions. Linked by shared values of client-centricity, innovation and trust, this alliance ultimately empowers businesses to become more resilient by ensuring the provision of best-in-class health solutions.
Sensely helps clients and insurance partners to better support their insured members at a distance. Sensely does this by interacting with patients through a virtual health assistant. This digital ‘assistant’ interviews patients through an app, guiding them through a virtual medical triage process to help understand their symptoms and clinical concerns. Following this ‘interview’, Sensely then guides the patients to appropriate care, directing them to medical providers who are part of their local insurance plan’s network. This guided direction to care helps expedite treatment and guide patients to appropriate and cost-effective providers. This leading-edge technology was developed using algorithms based on the Mayo Clinic’s 30 years of nurse line experience. Leveraging artificial intelligence, chatbot automation and machine learning, this leading-edge platform accelerates patient access to relevant, timely and cost-effective care. This clinical toolset will help GEB and its network partners to provide value beyond the policy for clients through supplemental services designed to improve patient access to quality care.
Considering the current scenario of COVID-19, supporting patient health at a distance is more important than ever. On-site medical visits are extremely challenging to navigate, and this new virtual health solution can help to quickly triage and direct patients to clinical visits if/when appropriate.
Sensely can assist large enterprises all over the world to deliver virtual health experiences that increase satisfaction and drive efficiency. With features such as symptom checking, direction to providers, and remote monitoring for chronic conditions such as Congestive Heart Failure, Chronic Obstructive Pulmonary Disease, Asthma, Diabetes, and Behavioral Health, Sensely’s capabilities help to support members at every stage of their health. Sensely’s conversation design team, can also turn common administrative workflows into interactive conversations to improve the healthcare application process and claims handling. The Sensely virtual assistant can be further customized so that insurers/employers can create their own unique “health ambassador” to interact with global users.
Under the leadership of Sergio Di Caro, Head of Global Business Lines, Strategy & Business Development department, Sensely, has become a game-changer in terms of improving patient access and healthcare cost management, advancing the overall customer experience and streamlining multiple processes. GEB is delighted to introduce this new health artificial intelligence toolset to the market.
“Multinational employers demand benefit solutions that help support access to quality health care for employees and their dependents, while also managing rising healthcare costs, said Eric Butler, Health & Wellness Director, Global Business Lines. To respond to these market needs, Generali Employee Benefits uses its considerable expertise to identify and vet leaders in the provision of digital and virtual health tools and services and then uses the power of its global footprint to negotiate preferred terms for its global clients. Sensely is the latest preferred service partner to be selected by GEB.”
Paolo Ribotta, CEO Generali Employee Benefits & Global Health said:
“This Eco-System of partnerships moves our strategic plan forward in being a Lifetime Partner to our clients. Under the leadership of Sergio Di Caro’s’ Strategy & Business Development function, we are improving and extending the level of services available within our Health & Wellbeing offerings to further strengthen Generali’s market leadership in employee benefits for multinational companies, whilst also developing the health business for people with high international mobility. We want to offer a high quality, customized experience to our corporate customers”.
Adam Odessky, Co-founder & CEO, Sensely commented;
“Sensely’s intuitive, digital healthcare services help facilitate patient access to relevant care and qualified providers. These services are a critical component of the evolving virtual healthcare landscape. We are delighted to partner with GEB to introduce Sensely to their global Network Partners and Clients.’’