Multiasistencia, a leading specialist in home claims management based on global digitalization processes, together with Upptec, a global insurtech company for claims automation, share their vision of the future of the industry. Together, Multiasistencias and Upptecs goal is to transform the claims journey by making it customer-centric and digitally available for everyone thanks to innovation and flexibility. Over the last years, both companies have provided new and innovative products that benefits the insurance ecosystem.
Partnerships help companies create innovative products and set new business foundations, delivering unique offers to clients. Today, customers must go through multiple disconnected touchpoints. Thanks to partnerships insurers can provide a single touchpoint, empowering both agents and customers, unlocking efficiency and significantly enhancing the customer experience.
In a recent interview, both partners shared their future visions of the industry;
“Digital transformation has been a priority in recent years, but what we have seen in 2020 and 2021 is a clear speed up and leap forward. In Multiasistencia we have seen most of our pilots and initiatives reach a phase of full deployment and implementation. During all these years, we have supported our partners in their path towards digitalization but, most importantly, we have encouraged them to make a deep transformation” says José Antonio Molleda Fernandez, Chief Digital, Innovation at Multiasistencia
To read the interview highlights please visit: https://upptec.com/multiasistencia- and-upptec-talks-about-the-future-vision-of-the-insurance-industry/.
Connected customers are more and more demanding, and according to Upptec, the key for companies will be to transfer and combine trends from other industries in the world of insurance;
“One of the future success factors we see as an insurtech is that companies have raised the bar and are now focusing on delivering simple and outstanding customer experiences together with trust, providing consumers with crisis-proofed processes, real-time responses, and intuitive customer care. On top of exceptional digital experiences, we see that customers will demand more sustainable processes in the future, that benefits not only themselves but society as a whole” says Magnus Franck, CEO at Upptec.
Find the interview here: https://www.youtube.com/watch?v=dewc5i8JKQg&t=1s