This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]
Many insurance brands use chatbots, which are a great way to triage enquiries, and sometimes deal with questions effectively. But language is complex and constantly evolving with new slang words, cancelled words due to wokery, […]
The latest from Chain That, who are not a tribute band; ChainThat, an Xceedance company specialising in software-as-a-service (SaaS) platforms for the global insurance sector, today announced that Insight Risk has successfully deployed Beyond Policy Administration® (BPA), a next-generation […]
OutSystems, a global leader in high-performance low-code development, has announced the results of the new Total Economic Impact™ of OutSystems, a commissioned study from Forrester Consulting on behalf of OutSystems. The study reports that the […]
Bdeo, the scaleup specialized in Visual Intelligence that optimizes and automates processes of insurance companies, closed 2021 with 43 clients in its portfolio, 26% more than in 2020. Among its clients are important insurance companies […]
In this piece, Gerry Goodwin, Sales Director, Dufrain, looks at how data needs structure and relevance, before you slap that automated software solution onto it. If we rewind ten years, everyone was talking about AI […]
UltimateSuite, the task mining company, today announced the results of a successful deployment by its customer Generali, which has seen a 314% return on investment from deploying task mining in the first year of usage. […]
Interesting news from Australia, but perhaps all is not as it seems when it comes to the independent scientific rigour of this report. The Australian insurance industry could be relying on erroneous or misleading information […]
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