Pen Underwriting has today launched a revamped claims management proposition to further support its specialist fleet clients in the hazardous goods & environmental industries, by minimising off-road time and reducing the total cost of claims to policyholders. The new proposition incorporates a multi-year partnership with accident management specialist FMG to provide 24/7 first notification of loss (FNOL) for road traffic accidents (RTA), a UK-wide repair solution and third-party intervention to carefully manage and mitigate costs.
The round-the-clock FNOL service will work in tandem with Pen’s existing 24/7 emergency environmental spill response – with a single number to call whether the incident is an RTA or environmental – and sit alongside continued support from Pen’s dedicated and specialist claims handlers in its hazardous goods and environmental industries practice.
Sarah Penny, Claims Relationship Manager for Hazardous Goods & Environmental Industries at Pen Underwriting, said: “Our clients’ businesses absolutely depend on the smooth and safe operation of their fleets. So in designing our enhanced claims management service we wanted to not only support them through every stage of an incident, but simplify, streamline and speed up the entire process.
“Our top priority was to incorporate features that combine to minimise vehicle off-road time and give greater visibility to real-time claims data, while also working to reduce the total cost of claims with effective third-party intervention and support. All of which means it’s great to have FMG on board as part of the team, with its intuitive systems and in-depth accident management experience.”
Andrew Chandler, Sales Director at FMG, commented: “FMG is delighted to be embarking on a long-term partnership with Pen Underwriting by providing a dedicated claims management team to maximise support for its complex fleet clients through every stage of an incident.
“Our approved commercial vehicle repair network offers a large range of high-quality repair options, which are supported through a technological front-end deployment system, removing a significant burden of managing RTA incidents. Ingenium, our flexible claims management system, has also been tailored to suit Pen’s individual policyholders’ requirements, recognising key features such as insurance policy cover and excess levels, and triggering operational workflows accordingly.”
Pen’s new hazardous goods and environmental industries claims service will be available to all policyholders from today – 9 February 2021.