MCE Insurance, the Defaqto 5-Star rated Motorcycle Insurer has today announced an exciting collaboration with Inzura, the UK-headquartered Insurtech firm, which will revolutionise the way MCE welcomes all of its new customers. As a result of this pioneering digital initiative that automates the customer onboarding process, MCE project significant time and efficiency savings and an improved buying journey for customers.
The new MCE App provided by Inzura will give customers a fast, convenient and secure way of submitting policy activation documents – such as proof of no claims bonus, CBT Certificates and driving licences.
Using Inzura’s Digital Insurance Platform and white label e-KYC Smartphone App, MCE will automate the process of collecting and verifying all policy documentation, utilising both AI based fraud detection and photo analysis technology. Early results already show excellent customer acceptance with 83% of users downloading the app of which 60% have uploaded all documents, allowing MCE to fast track policy approval within 4 days for over 50% of new customers.
The app allows MCE to process higher customer numbers faster and at lower cost, whilst detecting potential policy fraud at the point of sale, delivering operational and underwriting cost savings.
Launching the new service, MCE and its winter riding customers will benefit immediately from the new digital process, as well as getting MCE ahead of the curve in the build-up to the peak summer period, when UK motorcycle riders get out onto the roads to enjoy the (hopefully) glorious weather. As anyone who has worked in motorcycle insurance knows, there is usually a huge spike in quote searching as the Easter weekend approaches and machines are liberated from their sheds and garages.
MCE’s Commercial Director, Simon French comments: “We know a good thing when we see it, and we are confident that our partnership with Inzura will grant us market-leading opportunities to better assist our customers at every stage of their insurance lifecycle. We look forward to showcasing the product, and revolutionising how insurers validate, as well as communicate.”
Inzura Co-Founder and COO Ian McWilliams commented “Working with such a high profile and innovative insurer as MCE is a fantastic opportunity for Inzura to showcase what we can do. Our AI based technology will help MCE with improved customer engagement, operational efficiency and rapid fraud detection. Our belief is that all insurers will eventually implement customer focused digital services and it’s tremendous to be working with MCE who are leading the way.”